Small office work assignments and tracking, service-request handling with notifications via email, helpdesk ticket handling with analytics for business entities are the key features of this software product for offices, self-employed professionals and corporates.

Features

  • Work assignments and tracking for offices
  • Service-request handling with notifications
  • e-Invoices with payment history for to track payments/expenses
  • Help desk type ticket handling with analytics for easy tracking of tickets
  • Audit trails, Tracking of updates and assignments
  • Organization-wide staff performance metrics
  • Department-wise requests trending
  • Support for Repetitive tasks/ recurring issues
  • Dashboard view showing urgent tasks, close-by dates
HD_categorywise
HD_locationwise HD_trend

Ticket workflowtickets

  • New issues, General, Lab related, IT Services and AMC tickets are logged via email. A new category can be added as needed.
  • Tickets are assigned to an agent automatically based on the category
  • Email response along with the ticket# is sent to the originator
  • Originator can track the progress of the ticket
  • Agents work on the ticket to completion
  • Ticket update history logged for tracking along with audit trail

Pricing


features

Enq by Email

Basic Reports

SLA

Online Support

Multi Location

Multi Category

Escalation

Advanced Analytics

starter

$10/650

per user per  month

pro

$30/1950

per user per month

pro+

$50/3250

per user per month


        Note: Prices are per month per user; minimum of 5 users. Contact us for more number of users for Pro & Pro+. License fee payable annually upfront.

Our Clients

Contact Us

Corporate Office


516A, 2nd Floor,
4th main, 4th phase,
JP Nagar, Bangalore,
Karnataka,
560078, INDIA

Contact: +91-80-26581588

iop.support@ioptechnologies.com

www.ioptechnologies.com

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